Putting Humor to Work for Less Stress and More Success 

A high-energy, humor-filled look at how individuals, teams, and entire organizations around the world are leveraging their humor resources to drive outrageous results.

Message and themes include:

– How humor both drives and reflects success at work
– How humor is helping businesses build a brand advantage to attract and retain top talent
– Why “leading with laughter” is a recipe for leadership success
– How humor helps break down silos, strengthens teamwork, and builds stronger cultures
– How being outrageous can make your messages contagious
– Why Ha + Ha = AHA!
– Three powerful Rs for managing stress through humor
– Why customer service with a laugh can help brand your business, boost sales, and turn customers into raving, passionate fans

Creating an Inspiring Workplace: The Way Work OUGHT to Be! 

Culture is the key driver of success in any business or organization, but great cultures don’t happen by accident! With examples from companies around the world, this fun and idea-packed presentation will ensure you never look at your workplace the same again.

– Why culture drives success in any organization
– Why great companies are intentional about their culture
– Defining an inspiring sense of purpose at work
– Valuing your values: Why actions really do speak louder than words
– Communication is everything and everything is communication
– Money isn’t always honey: Six effective Ps of workplace motivation
– Creating a culture that champions change and ideas
– Creating a “service-first” mindset and culture

Inspiring Leadership: Turning Passion Into Action 

There’s a difference between being a manager and being a leader, and a difference between being a leader and being a truly inspiring leader. Effective leadership has never been more important than it is today. Is your organization ready to lead?

– Three reasons leadership matters more today than ever
– Key traits of inspiring leaders
– Why leaders are the orchestra conductors of the workplace
– Effective, inspiring communication habits of top leaders
– Why employee recognition must go beyond, “It’s Bob, isn’t it?”
– Turning long term employees into truly loyal employees
– Leading with laughter
– Building a culture of “leaders leading leaders”

Putting Creativity to Work to Engage Employees, Spark Ideas, and Drive Results 

Ideas are the currency of success. But fostering a creative, innovative culture doesn’t just drive business results, it also helps create more inspired and engaged teams and helps employees embrace change rather than fear it.

– Three reasons you need to be in the business of ideas
– Unpacking the creative process
– Hiring, mentoring, coaching, and training for ideas
– Question everything! How questions drive the creative process and create inspiring cultures
– Creating a psychologically safe space for ideas to thrive
– Why a “Yes, and…” mentality helps move ideas forward
– Eliminating idea-blockers and “seagull” language
– Are you failing to learn or learning to fail?
– Turning ideas and passion into results

Creating a Service-First Mindset and Culture 

Chances are you’re in the service business, because, well, everyone is in the service business! Service is everything and everything is service. But to create a service-first mindset in all your employees you need to create a culture based on service. With examples from businesses around the world, we’ll look at:

– Who (else) is your customer and what (else) is service?
– Five reasons customer service matters more than ever
– The connection between culture and service
– Building a business advantage through your service
– The two things every service business needs to do consistently to turn customers into passionate, lifelong fans
– Keeping the service message alive with the VCR approach